Cancellation and refund conditions vary by airline, hotel, fare, package, destination and booking date. The conditions shown in your quotation, booking confirmation, invoice and supplier rules form part of your booking and take priority over this general explanation.
Before you confirm
We aim to disclose the material cancellation, change, no-show and refund conditions available to us before confirmation. Ask the GTC Travel team to explain any condition you do not understand before making a non-refundable or time-limited payment.
How to request a cancellation or change
- Contact the GTC Travel branch shown on your quotation or confirmation using the stated support channel.
- Provide the booking reference, lead passenger name and the exact service you want to cancel or change.
- Wait for written acknowledgement and a breakdown of available options, supplier charges and any difference in price.
- Approve the selected option in writing and pay any required amount before its deadline.
A request is not complete merely because a message was sent. Its effective time is when the relevant GTC Travel team receives enough information to act and acknowledges the request during its operating process. Supplier deadlines and time zones may affect the outcome.
Charges and non-refundable amounts
A cancellation or change may involve supplier charges, non-refundable fares or deposits, price differences and GTC Travel service or handling fees disclosed in the booking documents. We do not apply a single fee to every booking. Any amount retained must be explained by the applicable booking terms, supplier rules or lawful cost.
Refund processing
- Eligibility is confirmed after the supplier and payment status are reviewed.
- Approved refunds are normally sent to the original payment method unless another lawful and agreed method is required.
- Supplier approval, card schemes, banks and payment providers affect processing time. An estimate will be provided when reasonably available, but it is not guaranteed unless stated in the confirmed booking terms.
- Currency conversion, bank or payment-provider charges may affect the amount received where a refund crosses currencies or payment channels.
No-shows and unused services
Failure to arrive, check in or use a confirmed service can be treated as a no-show and may make all or part of the booking non-refundable. Unused portions are refundable only where the booking and supplier terms or mandatory law provide that right.
Supplier or GTC Travel changes
If a confirmed service is cancelled or materially changed by a supplier or by GTC Travel, we will communicate the available rebooking, credit or refund options under the booking terms and applicable law. Where the event is outside reasonable control, the remedy may depend on amounts recoverable from suppliers and mandatory consumer protections.
Chargebacks and disputes
Contact us first with the relevant records so we can investigate. Starting a chargeback does not automatically determine contractual entitlement and can delay coordination with suppliers. Nothing here limits a right to complain to a competent consumer authority or use another remedy available by law.
Contact
Send cancellation and refund requests through the contact details on your booking documents or to [email protected]. Include the booking reference, passenger name, requested action and a reliable contact number.
