This policy explains how GTC Travel (Global Travel Center), acting through the branch identified in your quotation, booking confirmation or invoice, handles personal data when you use our website, contact our team or request travel services.
Information we collect
- Contact and account information, such as your name, email address, phone number, preferred language and market.
- Travel and booking information, such as destinations, dates, passenger details, preferences and booking references.
- Identity and document information when needed for a requested service, such as passport, identity, visa or supporting document details.
- Payment and transaction information. Card details may be processed directly by payment providers and are not necessarily stored by GTC Travel.
- Technical and usage data, such as IP-derived location, browser information, cookies, analytics events and interactions with our website.
- Communications with our team through forms, email, phone, WhatsApp or customer support channels.
Why we use personal data
- To respond to enquiries, prepare quotations and provide requested travel services.
- To create and manage bookings, payments, documents, notifications and customer support.
- To communicate service updates, itinerary changes, reminders and important travel information.
- To prevent fraud, protect our systems, keep audit records and comply with legal or regulatory obligations.
- To measure and improve website performance, content and marketing where permitted.
- To establish, exercise or defend legal claims and resolve complaints.
Who we share data with
We may share only the information reasonably required with airlines, hotels, transport operators, tour providers, insurers, visa or immigration service providers, payment processors, technology and hosting providers, professional advisers, regulators and public authorities. These recipients may act as independent controllers or processors under their own terms.
International processing
Travel services often require information to be sent to suppliers or authorities in other countries. Where applicable, we use reasonable contractual, organizational and technical safeguards, taking account of the destination and the nature of the requested service.
Cookies and analytics
Our website may use essential cookies and measurement tools such as Google Tag Manager, Google Analytics and Microsoft Clarity. These tools can collect device, browser and interaction information. Available consent and browser controls should be used according to the market from which you access the site.
Retention and security
We retain personal data only for as long as reasonably necessary for the purpose collected, booking and accounting records, dispute handling, fraud prevention and applicable legal requirements. We use access controls, encrypted connections, audit logging and operational safeguards, but no online service can guarantee absolute security.
Your choices and rights
Depending on the applicable law, you may have rights to request access, correction, deletion, restriction, objection, withdrawal of consent or a copy of certain data. Some information must be retained where required for contracts, accounting, fraud prevention or legal compliance.
Children's and traveler data
We process information about children or other travelers only when supplied by a parent, guardian, lead passenger or authorized representative for a travel service. The person providing it must have authority to do so and must share relevant parts of this policy with those travelers.
Contact us
For a privacy question or rights request, email [email protected]. To help us verify and respond securely, include your name, booking or request reference if applicable, the relevant GTC Travel branch and a clear description of your request.
Updates
We may update this policy when our services, suppliers or legal obligations change. The date shown at the top of the published page identifies the latest version.
